1 Introduction

RentGear ("RentGear", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RentGear mobile application, website, and related services (collectively, the "Service").

By using RentGear, you agree to the collection and use of information in accordance with this Privacy Policy.

2 Scope

This Privacy Policy applies to:

  • Users who create an account on RentGear
  • Individuals who browse or interact with the RentGear platform
  • Sellers listing items for rent
  • Renters renting items through the platform

This policy applies to all services operated by RentGear, including our mobile applications on iOS and Android, and any associated web services.

3 Information We Collect

3.1 Personal Information

We may collect personal information that you voluntarily provide when you register for an account, list items for rent, rent items from other users, or contact support. This information may include:

  • Full name
  • Email address
  • Phone number (optional)
  • Profile photo
  • Account login credentials
  • Bio or personal description
  • Location information

3.2 Listing and Marketplace Information

When you use RentGear as a seller, we collect information related to your listings, including:

  • Item photos (up to 8 per listing)
  • Item title and description
  • Rental prices and availability dates
  • Item category
  • Item location (address and geographic coordinates)
  • Damage protection preferences

3.3 Transaction Information

When a rental occurs on the platform, we may collect:

  • Booking details (dates, duration, status)
  • Payment amount and service fees
  • Transaction history and payment status
  • Handover confirmation photos

Payment Security: Payment card details are processed directly by Stripe, our PCI DSS-compliant payment processor. RentGear does not store, process, or have access to full credit card numbers.

3.4 Communications Data

When you use our in-app messaging feature, we collect:

  • Text messages between users
  • Rental offer details sent through chat
  • Message read receipts and timestamps

3.5 Device and Usage Data

We may automatically collect certain information when you use the app, including:

  • Device type and operating system
  • IP address
  • App activity and usage statistics
  • Crash logs and performance data
  • Push notification tokens

3.6 Location Information

RentGear may collect approximate or precise location information in order to show nearby rentals, improve search results, and provide location-based services. We use your location data to help set the location of your listings. Location permissions can be controlled through your device settings at any time.

3.7 Reviews and Ratings

When you leave a review, we collect your rating (1–5 stars), review text, and associate it with your public profile information.

4 How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Enable rentals and bookings between users
  • Process payments and calculate service fees
  • Facilitate real-time communication between renters and sellers
  • Send push notifications about bookings, messages, offers, and reviews
  • Display user profiles, ratings, and reviews to build marketplace trust
  • Show nearby and relevant listings based on your location
  • Provide customer support
  • Improve our services and user experience
  • Detect fraud or misuse of the platform
  • Comply with legal obligations

5 How We Share Information

RentGear does not sell your personal information. We may share information in the following situations:

With Other Users

Certain information may be visible to other users to facilitate the rental marketplace, such as:

  • Profile name and profile photo
  • Listings and item details
  • Ratings, reviews, and review count
  • Online status and last active time
  • Chat messages within a conversation

With Service Providers

We may share information with trusted third-party providers that help us operate the platform, including:

Provider Purpose Data Shared
Google Firebase Authentication, database, storage, analytics Account data, listings, messages, images
Stripe Payment processing Transaction amounts, payment card details
Google Maps Location services and geocoding Addresses, geographic coordinates
Firebase Cloud Messaging Push notifications Device tokens, notification content

Legal Requirements

We may disclose information if required to comply with legal obligations, respond to lawful requests from authorities, or protect the rights and safety of users or RentGear.

6 Data Security

We implement reasonable technical and organisational measures to protect your information. These include:

  • All data transmitted between the app and our servers is encrypted via HTTPS/TLS
  • User passwords are securely hashed and managed by Firebase Authentication
  • Payment card data is processed directly by Stripe and never stored on our servers
  • Data is stored on secure Google Cloud infrastructure with access control measures
  • Push notification tokens are validated and expired tokens are automatically removed
  • Server-side Cloud Functions handle sensitive operations like payment processing

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7 Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Access: Request a copy of the data we hold about you
  • Correction: Update or correct inaccurate information via your profile settings
  • Deletion: Request deletion of your account and associated data
  • Withdraw Consent: Withdraw consent to data processing at any time
  • Notification Preferences: Control push notifications for bookings, messages, offers, and reviews individually within the app settings
  • Location Permissions: Enable or disable location access through your device settings
  • Camera & Photos: Control camera and photo library access through your device settings

You may request these actions by contacting us using the details provided below.

8 Data Retention

We retain personal information only as long as necessary to:

  • Provide the RentGear service
  • Maintain records of transactions and bookings
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed, it will be securely deleted or anonymised. You can delete your account at any time through the app, which will initiate the removal of your personal data.

9 Children's Privacy

RentGear is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we learn that we have collected personal data from a child under 13, we will promptly delete that information. If you believe a child has provided us with personal data, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

  • The updated date will be posted at the top of the policy
  • We may notify users within the app via push notifications
  • Material changes will be communicated before they take effect

Continued use of RentGear after updates constitutes acceptance of the revised policy.

11 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can contact us: